Is your store a secure site?
How do I return my order?
For any reason you may return your order within 30 days of the purchase date, depending on the reason for the return you may be responsible for shipping and handling charges. Please contact us at: firstname.lastname@example.org quoting your order number
How do I exchange my order?
We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods within 30 days of your original purchase to return the goods you would like to return.
How do I cancel or change my order?
As soon as you place your order we begin processing, we are therefore unable to change or cancel orders, for further details please contact us at: email@example.com quoting your order number
I did not receive all the goods I ordered or received the wrong goods.
Please contact us at: firstname.lastname@example.org and we will try to remedy the issue as soon as possible.
How do I return defective goods?
You may return your order to us within 72 hours of receiving the order if for any reason it is defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims at; email@example.com including your order number.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided with tracking information.
How can I check the status of my order?
Click on the link in My Account in the upper left corner of the page .
How can I pay for my order?
We currently accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal
Can you ship internationally or process international credit cards?
We currently only offer UK & EU shipping and can’t accept credit cards from outside of North America or Europe.
Do you accept back orders?
We do not accept orders for inventory we do not have, so we do not accept back orders.
What if I order something and it is out of stock?
We will remove the out of stock items from your order and ship the rest of your order. You will not be charged for the out of stock items.
Is there a minimum order size?
We do not have a minimum order size.
Who do I contact if I need other help?
Our friendly customer service team can be contacted at any time by emailing firstname.lastname@example.org. You can expect a response the same day (within business hours)